Customer Service

Contact Information


Text or Call: (+34) 683701882

Our normal customer service hours are Monday through Friday 9:00 am to 5:00 pm CST.

Shipping & Returns


punkreas offers flat rate shipping within the continental United States for most orders. All other locations and countries are subject to standard shipping rates and any applicable duties and taxes. 

punkreas shipping policies are subject to change and may be revoked at any time. punkreas reserves the right to charge shipping on orders that require extra attention or care.

Standard punkreas orders require 2-3 days to be processed and usually ship within 5-7 days. Please note that all custom clothing, linens, stair risers, ice buckets, and fabric orders take more time to process and generally ship within 2-3 Weeks

Wallpaper is made to order and are therefore not eligible for return or refund. Please allow 2-3 weeks for production.

Furniture is made to order and ships in 4-6 weeks. Please note that depending on the project and level of customization, furniture orders may take more time to ship.


Our policy lasts 30 days. If 30 days have gone by since your purchase or if it was a custom order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging. Customer is responsible for return shipping fees.

To complete your return:

Please complete our returns/exchanges form 

For gift returns, please select "start a gift return" below the initial order look up. For gift returns you will need the order number and email used with the purchase, this can be located on the packing slip included in your shipment. Please email if you can not locate this information and we would be happy to help you. 


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom Orders (if applicable)
Custom items may not be refunded due to the customization to the product. This includes monogramming and wallpaper. 

Wallpaper is made to order and is therefore not eligible for return or refund. Please allow 2-3 weeks for production.

Exchanges (if applicable)
We are happy to exchange your non-custom item within 30 days of purchase. Please complete the exchange form linked above. 

Changes to Orders
If your order has already been placed, it may be difficult for us to guarantee any changes to your order details, including changing the shipping address. Please ensure that your purchase and your billing and shipping addresses are 100% correct prior to submitting your order. Thank you for your consideration!